Returns & Exchanges

At CAIRO, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the unworn items with original tags still attached into their original packaging to ensure they are protected during transit.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.

• 4.
  Quality Check and Refund

  Once our team inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.